Terms of service

Terms of Service

Effective Date: [Insert Date]

Welcome to TEJA HACKER – Premium Living. These Terms of Service govern your access to and use of our website, products, services, and online shopping facilities.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website.

1. About TEJA HACKER

TEJA HACKER – Premium Living operates an online ecommerce store offering home, kitchen, lifestyle, and related products.

For questions, support, or complaints, please contact us using the details provided at the end of these Terms.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website, systems, accounts, or data.

  • Introduce malicious software, viruses, or harmful code.

  • Interfere with the security or operation of the website.

  • Copy, reproduce, modify, distribute, or commercially exploit website content without permission.

  • Use automated systems to scrape, harvest, or collect information from the website in a way that interferes with normal operation.

We may restrict or suspend access where reasonably necessary to protect the website, our business, or other users.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, and other information displayed on our website are accurate and current.

However, product appearance may vary slightly due to screen settings, photography, lighting, manufacturing variations, or packaging changes.

Where product-specific information differs, the information displayed on the relevant product page and applicable order confirmation will govern, subject to applicable law.

4. Prices and Taxes

Prices displayed on the website are stated in Indian Rupees (INR) unless otherwise indicated.

Applicable taxes, delivery charges, and other fees, where applicable, will be displayed during the purchasing process.

We reserve the right to correct pricing or other listing errors.

If an obvious pricing error occurs and an order has been placed at an incorrect price, we may contact you before fulfilling the order and provide the available options in accordance with applicable law.

5. Product Availability

Products are subject to availability.

Adding an item to your cart does not guarantee that the product will remain available until checkout or dispatch.

Where an ordered product becomes unavailable, we may contact you regarding cancellation, replacement, or an applicable refund.

6. Orders

When you place an order, you are making a request to purchase the selected products.

An order acknowledgement or confirmation does not necessarily mean that the order has been accepted for fulfilment where additional verification is required.

We may refuse or cancel an order where reasonably necessary, including in cases involving:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraud or abuse

  • Duplicate or unusually large orders requiring verification

  • Payment issues

  • Incorrect customer or delivery information

  • Other circumstances permitted by applicable law

If we cancel an order for which payment has already been received, an applicable refund will be processed.

7. Customer Information

You are responsible for providing accurate information when placing an order, including:

  • Name

  • Mobile number

  • Email address

  • Billing information

  • Shipping address

  • Other information reasonably required to process the order

We are not responsible for delays or delivery failures caused by incorrect, incomplete, or outdated information supplied by you.

8. Payments

Payments may be processed through third-party payment providers supported by our website.

You agree to provide valid payment information and authorize the applicable payment transaction.

We do not store sensitive payment credentials such as full card details unless expressly stated and lawfully supported by our payment infrastructure.

Payment processing may be subject to the terms and privacy policies of the relevant payment provider.

9. Cash on Delivery

Where Cash on Delivery is offered, availability may depend on delivery location, product, order value, or other operational conditions.

We may contact you to verify a Cash on Delivery order before dispatch.

Repeated refusal of legitimate deliveries or misuse of Cash on Delivery may result in restrictions on future COD orders.

10. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe displayed during checkout or communicated after purchase.

Delivery dates and estimates may be affected by:

  • Carrier delays

  • Weather

  • Natural disasters

  • Strikes or transportation disruptions

  • Incorrect address information

  • Government restrictions

  • Other circumstances outside our reasonable control

Delivery estimates are not guarantees unless expressly stated otherwise.

You should inspect your package and product promptly after delivery and report any applicable issue in accordance with our Return & Refund Policy.

11. Returns, Replacements and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

Nothing in these Terms is intended to restrict rights available to consumers under applicable Indian law.

TEJA HACKER will comply with applicable consumer protection and ecommerce requirements, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.

12. Promotional Offers

From time to time, we may provide discounts, promotional codes, special offers, or other promotional campaigns.

Each promotion may have separate eligibility rules, validity periods, product restrictions, or usage limits.

A promotion cannot be combined with another offer unless expressly stated.

We may withdraw or modify a promotional offer where permitted by law.

Promotional claims will not be used to create false urgency or misleading scarcity.

Indian consumer authorities have specifically addressed misleading ecommerce practices and dark patterns, including false urgency and basket sneaking.

13. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to TEJA HACKER.

This includes, where applicable:

  • Brand names

  • Logos

  • Product descriptions

  • Photographs

  • Graphics

  • Website design

  • Text

  • Videos

  • Software

  • Layouts

  • Other original materials

You may use the website for personal, non-commercial shopping purposes.

No part of the website may be copied, reproduced, republished, distributed, modified, or commercially exploited without prior written permission, except where permitted by applicable law.

14. User Reviews and Content

Where the website allows customers to submit reviews, comments, photographs, or other content, you agree that your submission:

  • Is truthful and based on your genuine experience.

  • Does not contain unlawful, defamatory, abusive, threatening, or obscene material.

  • Does not infringe another person's intellectual property, privacy, or other rights.

  • Does not contain malicious code or fraudulent material.

You retain ownership of content you submit, but you grant TEJA HACKER a non-exclusive, royalty-free permission to display, reproduce, and use that content for legitimate website, marketing, customer-service, and promotional purposes, subject to applicable law.

We may remove content that violates these Terms or applicable law.

15. Third-Party Services and Links

Our website may use third-party services such as:

  • Payment gateways

  • Shipping and logistics providers

  • Analytics services

  • Customer-support tools

  • Social-media platforms

  • Other technology providers

Third-party services may be governed by their own terms and privacy policies.

Links to third-party websites are provided for convenience. TEJA HACKER does not control those websites and is not responsible for their content, security, availability, or practices.

16. Accounts

Certain features may require you to create an account.

You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You should notify us promptly if you suspect unauthorized access.

We may suspend or terminate an account where reasonably necessary because of fraud, abuse, security concerns, violation of these Terms, or applicable law.

17. Privacy

Your use of the website is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, store, and protect personal information.

Please review the Privacy Policy before using the website or creating an account.

18. Errors and Changes

We may update, correct, or modify website content, product information, pricing, availability, features, or services from time to time.

We do not guarantee that every piece of website content will always be completely free from typographical, technical, or display errors.

Where an error materially affects an order, we will take reasonable steps to address it in accordance with applicable law.

19. Disclaimer

We aim to keep the website secure, accurate, and available, but we do not guarantee that:

  • The website will always be available without interruption.

  • Every feature will always operate without errors.

  • Website content will always be completely free from technical errors.

  • Third-party services will always be available.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, TEJA HACKER will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products, except where such limitation is not permitted by law.

Nothing in these Terms is intended to exclude statutory consumer rights or remedies available under applicable law.

21. Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims, liabilities, damages, and reasonable costs arising from your unlawful use of the website, violation of these Terms, or infringement of the rights of another person.

This clause does not apply to the extent that such responsibility cannot legally be imposed.

22. Suspension or Termination

We may suspend or terminate your access to all or part of the website where reasonably necessary because of:

  • Fraudulent activity

  • Abuse of the website

  • Security risks

  • Violation of these Terms

  • Unlawful activity

  • Other circumstances permitted by applicable law

Any rights or obligations that by their nature should continue after termination will survive termination.

23. Governing Law

These Terms are governed by the laws of India.

Subject to applicable consumer protection laws and jurisdictional rules, disputes relating to the website or these Terms will be subject to the courts having appropriate jurisdiction over [City, State, India].

Nothing in this clause prevents a consumer from exercising rights before a consumer commission or other authority having jurisdiction under applicable law. The Consumer Protection Act, 2019 provides consumer-dispute redress mechanisms including District, State, and National Consumer Commissions.

24. Grievance Redressal

For complaints, questions, or disputes regarding an order or our services, please contact:

TEJA HACKER – Premium Living
Email: [support email]
Phone / WhatsApp: [phone number]
Grievance Officer: [name]
Grievance Officer Email: [email]
Business Address: [registered business address]

We will review complaints and respond through the applicable customer-support and grievance-redressal process.

Ecommerce businesses in India are required to provide specified consumer and grievance-related information, including return/refund information and a grievance redressal mechanism.

25. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised effective date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms to the extent permitted by law.

26. Contact Us

For any questions regarding these Terms of Service:

TEJA HACKER – Premium Living
Email: goodboyteja07@gmail.com
Phone / WhatsApp: +91 9985470971
Address: Guntur,AP,INDIA