Shipping Policy

Effective Date: [Insert Date]

At TEJA HACKER – Premium Living, we aim to provide a smooth and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Shipping Coverage

We currently ship orders to serviceable locations within India.

Delivery availability may depend on the product, destination PIN code, courier coverage, and other operational factors.

You can use the PIN code checker on the product page, where available, to verify whether delivery is supported for your location.

2. Order Processing

Orders are processed after successful order placement and payment verification, where applicable.

Processing time may vary depending on:

• Product availability

• Order verification

• Payment confirmation

• Warehouse or fulfilment requirements

• Weekends and public holidays

Once your order is dispatched, you will receive available shipment or tracking information through the contact details provided with your order.

3. Delivery Time

The estimated delivery time will be communicated during checkout, on the product page, or after dispatch where available.

Actual delivery time may vary because of:

• Delivery location

• Courier availability

• Weather conditions

• Public holidays

• Transportation delays

• High order volumes

• Natural events

• Government restrictions

• Other circumstances beyond our reasonable control

Delivery estimates are not guaranteed unless expressly stated otherwise.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Some products, locations, campaigns, or order values may qualify for free shipping where such an offer is explicitly displayed.

We will not represent shipping as free where a shipping charge is applicable.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible products and serviceable PIN codes.

COD availability may depend on:

• Delivery location

• Product category

• Order value

• Courier availability

• Previous order history

• Other operational conditions

We may contact you to verify a COD order before dispatch.

6. Order Tracking

Where tracking is available, tracking details will be shared through the contact information associated with your order.

You can use the provided tracking information to check the shipment status with the applicable delivery partner.

Tracking information may take some time to update after an order has been dispatched.

7. Delivery Attempts

The courier may make multiple delivery attempts depending on its operational procedures.

Please ensure that someone is available at the provided delivery address and that your phone number is reachable.

If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number, refusal to accept the package, or other customer-related reasons, additional delivery attempts or charges may apply depending on the courier and order circumstances.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House or flat number

• Street/locality

• City

• State

• PIN code

• Valid mobile number

If you notice an incorrect address after placing your order, contact us immediately.

We will try to update the address before dispatch, but an address change may not be possible once the shipment has been handed over to the courier.

9. Delayed Shipments

Although we aim to meet the estimated delivery timeline, delays may occasionally occur.

Common causes include courier disruptions, weather, festivals, transportation issues, incorrect address information, operational constraints, or other circumstances outside our reasonable control.

If your shipment appears significantly delayed, please contact our support team with your order number so that we can investigate with the delivery partner.

10. Lost Shipments

If a shipment appears to be lost during transit, please contact us.

We may coordinate with the courier or logistics provider to investigate the shipment status.

Where an order is confirmed as lost and cannot be delivered, we will provide an appropriate resolution, which may include replacement or refund, subject to product availability and applicable law.

11. Damaged Packages

Please inspect the package when you receive it.

If the outer package appears seriously damaged, you should document the condition with photographs or video where reasonably possible.

If the product itself is damaged, defective, incorrect, or materially different from what was ordered, contact us promptly and follow our Return & Refund Policy.

12. Partial Deliveries

Some orders may be shipped in multiple packages where products are fulfilled separately.

If your order arrives in more than one shipment, the tracking information may be provided separately.

If an item appears to be missing from the complete order, contact us with your order number so we can investigate.

13. Delivery Confirmation

A shipment may be marked as delivered by the courier based on its delivery records.

If you have not received an order that is marked as delivered, contact us as soon as possible so we can investigate the delivery with the courier.

We may request relevant information to verify the delivery issue.

14. PIN Code Serviceability

Delivery serviceability depends on the courier network and may change over time.

A PIN code being serviceable does not guarantee successful delivery under every circumstance.

Final delivery availability may be determined by the courier at the time the shipment is processed.

15. International Shipping

Unless specifically stated on the website, TEJA HACKER currently does not offer international shipping.

Any international shipping service introduced in the future may be subject to separate shipping charges, customs duties, taxes, import restrictions, and other destination-country requirements.

16. Shipping and Consumer Rights

Nothing in this Shipping Policy is intended to limit any rights or remedies available to consumers under applicable Indian law.

Where goods are delivered late, defective, deficient, spurious, or materially different from what was advertised or agreed, applicable consumer rights and remedies will be respected.

17. Contact Us

For shipping-related questions, delayed orders, delivery issues, or tracking assistance, please contact:

TEJA HACKER – Premium Living

Email: [support email]
Phone / WhatsApp: [phone number]
Business Address: [registered business address]

When contacting us about an order, please provide your order number and the mobile number or email address used when placing the order.

18. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping operations, courier partners, services, or applicable requirements.

The latest version published on this page will apply to future orders, subject to applicable law.