We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at goodboyteja07@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at goodboyteja07@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at goodboyteja07@gmail.com.

Return & Refund Policy

Effective Date: 14-08-2026

At TEJA HACKER – Premium Living, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products can be returned, replaced, or refunded and how to request support.

1. Returns

We accept returns for eligible products when they are:

• Damaged during delivery

• Defective or not functioning properly

• Incorrect products sent by us

• Significantly different from the product description or images

• Missing important parts or accessories

For products that are eligible for a change-of-mind return, the product must be unused and in its original condition and packaging. Eligibility may vary by product.

2. Return Time Limit

Please contact us within [7 days] of receiving your order to report a damaged, defective, incorrect, or otherwise eligible product.

Requests submitted after this period may not be accepted unless required by applicable law or specifically approved by TEJA HACKER.

3. Products That Cannot Be Returned

For hygiene, safety, or other practical reasons, certain products may not be eligible for return after opening or use.

Examples may include:

• Personal-use or hygiene products

• Products that have been used, washed, modified, or damaged after delivery

• Products missing original accessories or packaging

• Products damaged because of improper use, installation, or handling

• Products specifically identified on the product page as non-returnable

Any product-specific return restriction will be disclosed on the relevant product page where applicable.

4. Damaged or Incorrect Products

Please inspect your package as soon as you receive it.

For a product that arrives damaged, defective, or incorrect, contact us with:

• Order number

• Customer name

• Registered mobile number or email address

• Clear photographs of the product

• Photographs of the outer packaging

• A short description of the issue

• Video evidence where reasonably necessary to demonstrate a functional defect

We may review the information before approving a return, replacement, or refund.

5. Return Shipping

Where the return is due to a mistake by TEJA HACKER, such as a wrong, defective, or materially damaged product, TEJA HACKER will arrange or bear the applicable return cost, subject to verification.

For any optional change-of-mind return that we approve, the customer may be responsible for applicable return shipping costs.

The applicable return-shipping responsibility will be communicated when the return request is reviewed.

6. Replacement

Where appropriate and available, we may offer a replacement instead of a refund.

Replacement availability depends on product stock.

If a replacement is unavailable, we may provide an applicable refund or another resolution.

7. Refunds

Once an approved return is received and inspected, we will communicate the outcome.

Approved refunds may be issued for:

• Defective products

• Incorrect products

• Products materially different from what was advertised

• Products damaged during delivery

• Other returns approved under this policy or applicable law

The refund amount may depend on the circumstances of the return and the payment method used.

8. Refund Processing

For prepaid orders, approved refunds will generally be processed to the original payment method where technically possible.

For Cash on Delivery orders, we may require valid bank-account or UPI details to process an approved refund.

The time taken for the refunded amount to appear in your account can depend on the payment provider, bank, or payment method.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

We will attempt to cancel the order before it is shipped.

Once an order has been shipped or handed over to the delivery carrier, cancellation may no longer be possible and you may need to follow the applicable return procedure.

10. Refund Eligibility

A refund will not normally be issued for problems caused by:

• Incorrect or improper use of the product

• Accidental damage after delivery

• Unauthorized modifications or repairs

• Normal wear and tear

• Failure to follow the product's instructions

• Missing parts or packaging caused after delivery

This does not limit any rights available to consumers under applicable law.

11. Return Condition

Where a return is approved, the product should be returned with the available original packaging, accessories, manuals, invoices, and other items supplied with the order, where applicable.

Please do not send a product back without first contacting our customer support and receiving return instructions.

12. How to Request a Return or Refund

Contact our customer support with the subject:

Return / Refund Request – Order #[Order Number]

Please include your order number and details of the problem.

Email: [support email]
WhatsApp/Phone: [phone number]
Business Address: [business address]

We will review your request and provide the next steps.

13. Inspection and Fraud Prevention

To protect customers and our business from fraudulent claims, TEJA HACKER may request photographs, videos, packaging information, delivery details, or other reasonable evidence relating to a return or refund request.

We reserve the right to investigate suspicious, fraudulent, abusive, or repeated claims.

14. Delivery Issues

If an order is delivered late, defective, deficient, spurious, or materially different from what was advertised or agreed, applicable consumer rights will be respected in accordance with Indian law.

15. Policy Changes

TEJA HACKER may update this Return & Refund Policy from time to time.

The latest version published on our website will apply to future purchases, subject to applicable law.

16. Contact Us

TEJA HACKER – Premium Living

Email: goodboyteja07@gmail.com
Phone / WhatsApp: +91 9985470971
Address: Guntur, AP,INDIA

For complaints, please contact us using the details above and include your order number so that we can assist you efficiently.